Customer Service Advisor - RECENTLY FILLED
Location: Poole
Hours: Mon-Fri 0800am-1700pm
* 22 days rising after 2 years
* Pension
* Growth by sharing bonus scheme
* On-site parking
* Free lunch every Friday
* Company sick pay
* Company social and corporate events
* Monthly + annual bonus structure
* Training provided.
Working with our client who is a well-established family-run business looking for an additional member of staff to join their hardworking team of 6 at the office based in Poole, Dorset.
Job Summary
The successful Customer Service Advisor will:
* Have customer service experience
* Be highly organised
* Have excellent attention to detail
* Able to use CRM systems – training is provided
* Have good IT skills
* Ability to multitask
* Have a positive “can do” attitude
* Be able to build strong customer relationships
* Be a team player.
Job Description
Job duties for the Customer Service Advisor are:
* Dealing with customer queries – telephone and email
* Logging/updating customer calls and progress on their CRM
* Handling quotes as well as quote follow-ups
* Order processing
* Chasing orders, dealing with delivery queries and returns
* Applying updates to customers regarding products and pricing
* Working closely with their purchasing team to ensure customer expectations are met
* Proactively work with customers to maximise sales
* Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively coming up with solutions to their problems.
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