An engineering business is seeking a Technical Service Manager to join the team in the Shepperton area. You RoleWhile in this position your duties may include but are not limited to:
* Overseeing the team of field service engineers who will be delivering services to clients
* Managing the scheduling of service calls and PPM visits
* Ensuring that client requests are responded to within a reasonable amount of time and efficiently
* Handling escalations from the service coordinators, seeking to resolve any complaints promptly
* Monitoring service quality and ensuring client satisfaction
* Providing sound technical support when needed
* Attending site visits to carry out audits
* Proactively identifying opportunities for improvement across the service, focussing on increasing profitability
* Ensuring strong relationships are built and maintained with clients
You MUST Have:Please apply ONLY if you meet the following criteria:
* Possess strong technical HVAC knowledge including both equipment and systems
* Strong experience in team management, development and leadership
* A degree or equivalent within a related engineering subject
* Substantial field experience
* Exquisite communication and relationship building skills
* Good problem solving and organisational abilities
Your Opportunity:A...