Opportunity information
Duration: 12 months
Advert closing date: 31/01/2025
Description
Blue Mountain Water has been established since 1989 and is one of the UK’s leading water cooler companies. The company has built up a reputation for excellent customer service with a personal approach. Come and join the team and help us to deliver this commitment to the highest level of service we provide to each customer.
Are you looking to start or advance your customer service skills in 2025 and move your career forward? Then read on, as we have some fantastic opportunities with Blue Mountain Water.
As a Customer Service Administrator, you will be responsible for:
* Planning/scheduling deliveries and services to customers and problem-solving to ensure timely deliveries, services, and installations.
Your Key Responsibilities will include:
* Working within the Customer Service Department to ensure daily deliveries are completed as planned and managing any issues to avoid delays to customers.
* Making outbound calls to customers regarding stock replenishment and booking periodic maintenance and servicing of their equipment.
* Processing incoming orders onto the customer database.
* Responding to customer queries to confirm deliveries (time, quantity, or any changes).
* Providing customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules.
* Resolving customer complaints proactively and in a timely manner.
* Responding via telephone and email to incoming sales enquiries and sale orders.
What skills will you bring to the job role?
* Ability to efficiently plan, prioritise, and organise daily tasks.
* Capable of making decisions and problem-solving.
* Competent with MS Office, especially Excel.
* Excellent speaking and writing skills.
* Excellent telephone manner.
* Geographical knowledge of the UK motorway system (for route planning).
* Experience in a similar position, preferably within logistics or customer service, is preferred but not essential as training is provided.
* Flexible and a quick learner.
Entry requirements:
* GCSE or equivalent English and Maths (Grade 4) is desirable.
* If you have experience working in a customer-service environment, this would be an advantage but is not essential.
Training to be provided:
* You'll undertake the Customer Service Practitioner Level 2 apprenticeship standard.
* Functional Skills level 2 English and Maths, if required.
The Apprenticeship delivery model is:
* 1-2-1 teaching and observations; a training specialist will coach, teach, and support apprentices on a one-to-one basis.
* Tutorials; apprentices will be offered regular 1-2-1 tutorial time remotely with their specialist trainer.
* E-learning; we provide an e-learning platform with work and activities for apprentices to complete.
Things to consider:
* The office location is 77 Wellington St, Birmingham B18 4NN. Please ensure that you can commute to this location.
* The working hours are Monday-Friday, 35 hours per week between the office opening hours of 09:00 and 17:00 with a one-hour lunch break.
* The pay rate for this role is the National Minimum Wage for Apprentices, currently £6.40 per hour, rising to £7.55 in April 2025.
Future prospects:
* You'll have a recognised Customer Service Apprenticeship qualification, which could lead to the Customer Service Specialist Level 3 qualification.
* Apprentices in Customer Service often have the opportunity to explore wider roles in a business such as Sales, Marketing and Procurement, Supervisor/Team Leader roles.
Hours per week: 35
Working week: Monday to Friday 9 am to 5 pm
Apprenticeship standard: Customer Service Practitioner (Level 2)
Birmingham, West Midlands, England, B18 4NN #J-18808-Ljbffr