They should be confident with building new client relationship and maintaining existing ones. Account management of existing accounts by proactively seeking ways to maintain and increase sales and margin volumes.
•Identify, target and convert prospect leads, down trading and dormant customers into new accounts.
•Manage your prospect data base / pipeline and produce a business growth plan for your geographical area.
•Operate a comprehensive call cycle, incorporating visiting your top spending accounts, new leads and potential sales opportunities within an agreed timescale.
•Maintain an accurate account of all visits by completing all information on your weekly DSR.
•New Business Target– min £2000 per month. NB This is in addition to any other individual new business targets given by your line manager and is subject to change / amendment depending on the size of your customer ledger.
•Repeat orders and retention plan for all new and existing business generated.
•Ensure full compliance on all sales, promotional and marketing activity.
•Understand the competition in detail, monitoring and reporting on competitor activities, working with the site to ensure all objections are overcome.
•To be able to identify and action trends from computer generated statistics.
•Accountability of all customers, ensuring effective communication, complaint handling and providing solutions to ensure overall effective account management.
•Assistance in collection of outstanding when requested by the accounts department or management team.
•Professional approach and appearance at all times, including company equipment i.e. car.
•Completion in a timely manner of all reports required by the company, management and directors of the business.
•Participation in all staff training, team meetings and all company events.
•Monthly one on one meetings and quarterly appraisals to review and discuss performance and individual development plans.