Are you looking for a challenging and rewarding career opportunity? Look no further! As a Customer Team Leader at Co-op, you will have the chance to develop your leadership skills and make a real difference in the lives of our customers and members.
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About the Role
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This is a fantastic opportunity to join a forward-thinking organisation that prioritises the needs of its customers and members. You will be responsible for leading a team of Customer Team Members, providing coaching and training to help them grow and develop in their roles.
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Key Responsibilities
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* To provide exceptional customer service and ensure the store remains safe, legal, and fully operational.
* To manage stock accuracy and diligence checks to make shopping a great experience for our customers.
* To develop and implement plans to improve customer satisfaction and loyalty.
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Requirements
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* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team.
* Great people skills with the ability to build positive relationships with customers and colleagues.
* Confidence in working alone in a store environment.
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What We Offer
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* Full, paid training and dedicated support for your personal development and career progression.
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
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Diversity and Inclusion
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We believe in creating an inclusive workplace where everyone feels valued and respected. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
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Disability Confident Scheme
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We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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Assessment Process
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As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.