Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type: Permanent Regular
Job Description:
Pluxee is seeking a dedicated individual to deliver excellent customer service to all internal and external stakeholders.
Main missions
* The purpose of this role is to deliver excellent customer service to all internal and external stakeholders.
* Take ownership of stakeholder issues and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
* Develop and maintain good knowledge of all products and services.
Key responsibilities
* Understand and adhere to all product processes and procedures.
* Identify opportunities for improvement and provide feedback on the effectiveness of the customer care processes.
* Undertake and respond promptly to direct contact from stakeholders by telephone and electronic communication within customer care service level agreements.
* Process orders, forms, applications, and requests.
* Ensure relevant information is recorded accurately.
* Manage workload to meet customer care timeframes.
* Communicate effectively and maintain good working relationships with internal departments.
* Support team members to foster a sense of accountability.
* Identify and escalate suspicious activity on pre-paid card products and voucher redemption.
* Achieve a resolution at first point of contact.
* Minimise escalation.
You’re a match
* Customer focus - Building strong customer relationships and delivering customer-centric solutions.
* Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
* Ensures accountability - Holding oneself and others accountable for meeting commitments.
* Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Drives results - Consistently achieves results, even under tough circumstances.
Your Location: Hybrid – Milton Keynes
Why Join Us:
1. A meaningful job: Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to making a real impact on millions of lives.
2. A great culture: Be part of a multicultural team that moves as one in a fast-paced and innovative environment. We respect and care authentically about our people, embrace wellbeing and work-life balance, and have a lot of fun!
3. An empowering environment: At Pluxee, we embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated.
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