You will lead a small team of two Technical Officers and support the Repair and Voids Manager with the delivery of day-to-day repairs, voids and minor works projects that aim to protect or improve our tenants’ homes. You will work closely with tenants and Red Kite senior managers and staff to deliver excellent, cost-effective building maintenance solutions and improvement services.
As well as responsive repair and void works you will provide assistance and expertise in the delivery of legal disrepair works, environmental health orders and complex cases. You will use your negotiating skills to effectively resolve issues directly with tenants and where this is not possible you will work swiftly and diligently through relevant formal processes engaging support when required.
As a person, you will:
* Have a relevant, qualified background (BSc in a building surveying-related discipline/CIOB/RICS or equivalent)
* Be skilled at building effective and productive working relationships with staff, managers, partners and tenants
* Be able to produce detailed written reports and have excellent verbal communication skills
* Be a confident, independent problem solver and an effective decision maker
* Have a full, valid driving licence.
What we need you to do:
* Work with the Repairs and Voids Manager to set key performance targets and milestones and monitor agreed deliverables to achieve expected outputs
* Supervise technical resources when required to maintain service delivery
* Take the lead on progressing disrepair claims and property insurance claims to agreed timescales and process
* Manage day-to-day work or minor project work to minimise exposure of both financial and health and safety-related risks. Take part in office rotas during and outside of normal office hours to provide an excellent responsive repair service.
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