Office and Services Manager
Salary: £35,000 to £37,000 salary dependent on skills and experience (inclusive of London Weighting Allowance of £3,072 a year)
Contract: Full-time, permanent contract
Working hours: Full time - 37.50 hours a week, working five days a week Monday to Friday, between 9 am and 6 pm, depending on the needs of the business.
Location: Main Site: The Green House, London E2 9DA
Other Sites: Brickyard - London N1 6HT & Durham Road Resource Centre - London N7 7DT
About Ethical Property
We provide flexible workspace to a range of impact organisations. We have multiple centres across the UK, housing more than 300 tenants. Our centres are managed to minimise energy use, waste, car travel and the use of harmful materials while offering tenants modern, affordable, and flexible space managed in a transparent and supportive way.
The Role
The Office and Services Manager plays an important and responsible role within the South East property management team for our three centres ensuring they are well managed, efficient and attractive places to work. The role reports to the Centre Manager and is based at our flagship building The Green House but will also require the post holder to travel between two other London sites.
Responsibilities
1. Coordination and Administration:
Act as the first point of contact for tenant queries, helping to establish and maintain excellent communication with tenant organisations. This includes:
1. Being the first point of contact for all tenant service-related queries.
2. Coordinating enquiries to the Southeast email inbox.
3. Ensuring that the Code of Practice 2 (COPs) for each centre is kept up to date.
4. Maintaining contact information for each organisation in the cluster.
5. Maintaining signage in the three buildings.
6. Assisting with finance procedures, including petty cash.
7. Assisting the Centre Manager with the office pre-move for organisations moving into the building.
8. Responsibility for the procurement of ‘good value soft' services and supplies for the cluster.
2. Tenant Liaison and Synergy:
Coordinate the administration of the tenant Centre Management Group meetings and circulate information to tenants concerning synergy, training & events.
3. Staff Management:
Responsible for the line management of the cleaners in the South East cluster, including managing annual leave and sickness cover, disciplinary/appraisals, training and recruitment.
4. Environmental Reporting:
Monitor and assist the development of social and environmental performance of the centres.
5. Other Responsibilities:
Work to improve the company's social and environmental objectives and cover for other members of the local team when needed.
Person Specification
This is a busy, demanding, and responsible role that requires an individual with both customer service and practical skills. The person we are looking for will need:
1. Customer care skills with a commitment to provide a good service to our tenants.
2. Good IT skills, particularly Microsoft Office software.
3. Previous experience in a similar post.
4. Organisational skills and the ability to prioritise work, multi-task and remain flexible.
5. The ability to act quickly and effectively using their own initiative.
6. To be a team player and a good communicator.
7. Health and Safety awareness and knowledge.
8. Knowledge and interest in social and environmental issues, particularly recycling.
Contractual Details
This is a full-time, permanent role with a three-month probationary period. The gross salary is £35,000 to £37,000 a year (inclusive of London Weighting Allowance of £3,072 a year). The role benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays.
Click 'Apply' to be emailed information about how to complete your application.
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