Job Title: Repairs Supervisor (Social Housing)
Location: East London
Salary: £21/ 22 per hour
Job Type: Full-time, Temporary
Job Summary:
We are seeking a proactive and experienced Repairs Supervisor to oversee the day-to-day management of responsive repairs and maintenance services within our social housing properties. The successful candidate will be responsible for ensuring that repair works are completed to a high standard, within agreed timescales, and in line with health and safety regulations. This role will involve supervising a team of operatives and subcontractors while delivering excellent customer service to tenants.
Key Responsibilities:
* Supervise and coordinate a team of operatives and subcontractors to deliver high-quality repair and maintenance services.
* Monitor and manage work orders, ensuring timely completion and compliance with service level agreements (SLAs).
* Conduct site inspections to assess work quality, adherence to health and safety standards, and overall performance.
* Liaise with tenants, customer service teams, and housing officers to address repair issues effectively and efficiently.
* Manage resources, materials, and scheduling to optimise efficiency and cost-effectiveness.
* Provide technical guidance and support to operatives, ensuring best practices are followed.
* Investigate and resolve complaints and escalations, ensuring customer satisfaction.
* Maintain accurate records and reports on completed works, performance metrics, and compliance.
* Work closely with the Compliance and Health & Safety teams to ensure all work adheres to relevant regulations and policies.
* Support in the recruitment, training, and development of team members.
Key Requirements:
* Proven experience in a supervisory role within the repairs and maintenance sector, preferably in social housing .
* Strong knowledge of building maintenance, responsive repairs, and compliance requirements .
* Excellent leadership, communication, and interpersonal skills.
* Ability to manage and prioritise workloads effectively.
* Strong understanding of health and safety regulations and best practices.
* Experience using housing management or repairs scheduling systems .
* Relevant trade qualification (NVQ Level 3 or equivalent) in a construction-related discipline is desirable.
* Full UK driving licence
Benefits:
* Competitive salary and benefits package.
* Company vehicle
* Pension scheme.
* Career development and training opportunities.
* Employee well-being and support programs.
If you are a motivated and experienced professional looking to take on a key leadership role in social housing repairs, we encourage you to apply today!