Job Description
Job Title: CRM & Business Systems Specialist
12 Month FTC
Hybrid (2 to 3 days per week in West Midlands Office)
Location: Hybrid (Combination of remote and office-based working)
Reports To: Chief Executive
About Us
The Guild of Architectural Ironmongers (GAI) is the leading professional body representing the architectural ironmongery industry. We are committed to providing our members with top-tier education, expert technical guidance, and well-earned industry recognition. Our mission is to drive excellence across the profession and deliver comprehensive support to our members.
The Role
We’re looking for an experienced and proactive CRM & Business Systems Specialist to take the lead on improving, optimising, and ensuring effective adoption of our membership management and engagement systems. You'll play a pivotal role in supporting our operational processes, enhancing member engagement, delivering efficiency across teams, and integrating systems like Learning Management Systems (LMS) and AI-powered tools.
This is an opportunity to make a significant impact, working closely with internal and external stakeholders to align our systems with the organisation's strategy and objectives.