Fire Alarm Field Service Supervisor
Perm
100-120k, plus car
License Required:
Massachusetts Electricians Journeyman “B” or System Technician “D” Fire Alarm license and valid Driver's License.
Summary of Duties and Responsibilities
Duties include but are not limited to the following: responsible for oversight of assigned fire service/inspection staff. Provide superior technical support to fire staff and key accounts. Must be proficient at service/inspections of all systems that are in place in our customer base. All inspections must meet the highest quality standards set forth while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.
Duties and Responsibilities:
1. Responsible for direct supervision of fire alarm team.
2. Provide field and phone support for fire alarm technicians.
3. Manage day-to-day needs of fire team including praise, motivation, and discipline.
4. Be an advocate for the fire team by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc.
5. Assist in the ongoing training of new and existing fire alarm technicians.
6. Review daily schedule. Assist technicians at sites as necessary.
7. Monitor quality of inspections and service work performed at customer site to ensure the highest quality of standard and safety.
8. Review accuracy of completed fire inspection records. Provides accurate, detailed, and timely paperwork and reports to management.
9. Review timecards and oversee/approve the assignment of overtime.
10. Responsible for administering technician’s performance reviews based on productivity, quality, attendance, job profit and technical advancements.
11. Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the fire team with a goal of superior customer satisfaction.
12. Responsible for updating all manuals, safety practices, and technical information.
13. Key accounts are to receive routine support visits.
14. Recommend corrective services to adjust customer complaints.
15. Build and maintain working relations with the sales staff.
16. Must be able to drive a company vehicle adhere to policy and maintain vehicle.
17. Regular attendance must be maintained.
Additional Duties:
1. Research and obtain information on position specific training opportunities.
2. Responsible for handling on-call duties on a regular scheduled basis.
3. Other duties as required or assigned by company management.
4. Able to obtain a Department of Defense security clearance and/or Massachusetts security clearance is helpful but not required.
Equipment Used to Perform Job:
Must be skilled using the following equipment: a ladder, company vehicle, hand tools (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) and telephone, lift, computer and adding machine. Must be able to lift 50 pounds.
Education:
Electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people.
Travel:
Some out of town travel required.
Company Description:
Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve. #J-18808-Ljbffr