Glasgow, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Worthing Job Summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Unity Business Services Recruitment Team deliver recruitment campaigns on behalf of HMRC. Our vision is to use the most innovative and creative methods to reshape recruitment and reduce the time it takes to hire to help HMRC deliver critical front-line services to the public. We work with vacancy holders to deliver each stage of the recruitment process, and lead on an ambitious programme of work to transform recruitment on behalf of HMRC. We are seeking a Recruitment Performance, Reporting and Planning Officer to support with the development of data processes, designed to enhance planning, reporting and delivery across all recruitment teams. Job Description In this position, you'll analyse recruitment data to drive informed decision-making, working with various stakeholders to enhance our recruitment processes. You'll maintain comprehensive reporting systems, extract valuable insights from data, and support the implementation of innovative data management solutions. Your expertise in data analysis and reporting will be essential as you work with recruitment teams to build their data capabilities. You'll work on multiple projects, maintain data accuracy, and provide insights which will be used to support senior leaders. Using tools like PowerBi and advanced Excel functions, you'll help shape how we understand and improve our recruitment performance. You’ll be supporting with the teams three main priorities: Providing UBS Recruitment Teams with team level data requests. Producing KPI metrics and supporting the Data Manager with business level data and analysis. Supporting the Data manager to produce meaningful forecasting insights. This Will Require: Strong collaboration skills and the ability to work to deadlines, maintaining and analysing recruitment data and ensuring accuracy. Excellent organisational skills with the ability to be proactive and work independently to ensure outputs are delivered as required. Understanding the different recruitment processes across each team to make recommendations for data collation and reporting. The Recruitment Performance, Reporting and Planning Officer role may also encompass ad-hoc tasks related to UBS recruitment and any related projects. In this position, you'll analyse recruitment data to drive informed decision-making, working with various stakeholders to enhance our recruitment processes. You'll maintain comprehensive reporting systems, extract valuable insights from data, and support the implementation of innovative data management solutions. Your expertise in data analysis and reporting will be essential as you work with recruitment teams to build their data capabilities. You'll work on multiple projects, maintain data accuracy, and provide insights which will be used to support senior leaders. Using tools like PowerBi and advanced Excel functions, you'll help shape how we understand and improve our recruitment performance. You’ll be supporting with the teams three main priorities: Providing UBS Recruitment Teams with team level data requests. Producing KPI metrics and supporting the Data Manager with business level data and analysis. Supporting the Data manager to produce meaningful forecasting insights. This Will Require: Strong collaboration skills and the ability to work to deadlines, maintaining and analysing recruitment data and ensuring accuracy. Excellent organisational skills with the ability to be proactive and work independently to ensure outputs are delivered as required. Understanding the different recruitment processes across each team to make recommendations for data collation and reporting. The Recruitment Performance, Reporting and Planning Officer role may also encompass ad-hoc tasks related to UBS recruitment and any related projects. Person specification Roles and responsibilities may include but not be limited to: Extracting and manipulating data for reporting on recruitment timelines, SLA’s, KPI’s and recruitment forecasts. Producing data reports for a variety of stakeholders including senior leaders and business groups. Supporting UBS Recruitment Teams with ad-hoc data reporting. Supporting UBS Recruitment Teams to increase their capabilities in the use and importance of accurate data. Providing direct support to the HO Recruitment Reporting & Planning Manager, including the implementation of new ways of collating, storing and analysing data. Essential Criteria: Experience of data analysis, insight, and reporting. Knowledge and experience of using PowerBi desktop to either build or amend existing dashboards. Working knowledge of Microsoft applications including Excel, Word and PowerPoint including experience of creating and using advanced Excel formulas. Proven experience of managing multiple projects to meet deadlines. Ability to manage own workload and prioritise tasks. Ability to work independently and proactively seek out solutions to meet a brief. Commitment to continuous improvement. Excellent communication skills both written and verbal. Desirable Criteria: Experience of recruitment processes. Experience of working with an Applicant Tracking System (ATS). Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: Describe a challenging problem you’ve solved using data. Please outline the technology that you used and how you used it. Don't forget to provide the result. Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. How To Apply After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application. As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV is for information only and will not be scored. A 500-word Personal Statement. Your Statement should be used to describe how your skills and experience would be suitable for the advertised role. In your answer, please ensure that you reference your ability to undertake the stated roles and responsibilities and fulfil the essential criteria for the role. A 250-word Technical Statement. Describe a challenging problem you’ve solved using data. Please outline the technology that you used and how you used it. Don't forget to provide the result. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview. Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here. Sift At sift your Personal Statement and your technical statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, you will be asked Behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. There will also be a presentation which the details will be shared with candidates following the sift. This Is An Example Of a Strengths-based Question: “It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresultshmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresultshmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. Important Information For Existing HMRC Contractual Homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : Tori Harrop Email : tori.harrophmrc.gov.uk Telephone : 03000515624 Recruitment team Email : unitybusinessservicesrecruitmentresultshmrc.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaintshmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.