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Communications Delivery Consultant, Stirling
Client:
M&G
Location:
Stirling, United Kingdom
Job Category:
Consulting
EU work permit required:
Yes
Job Reference:
b335a0335a2d
Job Views:
115
Posted:
11.04.2025
Expiry Date:
26.05.2025
Job Description:
We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
Responsibilities:
1. Work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support improvement of the overall control environment, customer outcomes, and a reduction in M&G plc's operational risk.
2. Create and deliver customer communication in support of ongoing regulatory and legislative change, as well as all breach and remediation activities.
3. Create and deliver targeted, one-off customer communications supporting ongoing product and proposition changes, including pricing and fund-related changes.
4. Drive digital adoption through customer campaigns, digitizing communications, and incorporating promotion of digital adoption across relevant communications.
5. Deliver business targets and improve Customer Outcomes.
6. Design new digitally enabled communications as we develop and deliver the Digital Transformation and roadmap.
7. Deliver proactive digital adoption messages through communications to drive increased online registration and self-service activities, resulting in call and paper cost reduction.
8. Support the development of an enduring suite of templated communications to guide consistent, compelling, and effective customer communications.
9. Ensure all stakeholders across the business understand what putting ‘customer at the heart of the business’ means and evidencing its contribution towards customer KPIs.
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, or disability, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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