JOB TITLE: Receptionist / Administrator / Care Coordinator REPORTS TO: Practice Manager Job Summary The purpose of this role is to: Provide general assistance to the practice team while projecting a positive and friendly image to patients and visitors, both in person and via the telephone. Greet, assist, and direct patients efficiently, ensuring they access the appropriate healthcare professional or service in a courteous and effective manner. Undertake a variety of administrative tasks to support the smooth running of the practice, including providing secretarial and clerical support to clinical staff and other team members. Facilitate effective communication between patients, the primary healthcare team, secondary care providers, and other associated healthcare agencies. Duties and Responsibilities The duties and responsibilities of the practice administration team may include any or all of the following tasks. Duties may vary under the direction of the Practice Manager or Office Manager, depending on evolving practice needs and staffing levels: Opening and locking up the practice premises, maintaining security in line with practice protocols. Processing personal and telephone requests for appointments, home visits, and telephone consultations, ensuring callers are directed to the appropriate healthcare professional. Handling incoming and outgoing mail, including distribution as required. Taking messages and relaying accurate information promptly. Filing and retrieving paperwork efficiently. Processing repeat prescriptions in accordance with practice guidelines. Carrying out computer data entry, data allocation, collation, and information processing in line with practice procedures. Initiating contact with, and responding to requests from, patients, team members, and other healthcare providers or agencies. Clearing and re-stocking consulting rooms as needed. Providing clerical assistance to practice staff, including word processing, data entry, filing, photocopying, and scanning. Preparing refreshments for staff and visitors and maintaining cleanliness in the kitchen area. Confidentiality Patients entrust us with sensitive information regarding their health and personal matters. They have the right to expect their privacy to be respected, and staff must act appropriately at all times. In performing the duties outlined in this job description, the post-holder may access confidential information about patients, carers, practice staff, healthcare workers, or the practice as a business. All such information must be treated as strictly confidential. Information relating to patients, carers, colleagues, or the business of the practice must only be shared with authorised individuals, in line with the practices policies and procedures on confidentiality and data protection. Equality and Diversity The post-holder will support equality, diversity, and the rights of patients, carers, and colleagues by: Acting in a way that recognises and respects peoples rights in line with practice policies, procedures, and current legislation. Respecting the privacy, dignity, needs, and beliefs of all patients, carers, and colleagues. Behaving in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights.