Join us as a Customer Service & Operations Analyst, Transaction Monitoring.
* In your new role, you’ll be using your training and knowledge to help detect and prevent financial crime.
* You’ll be monitoring and investigating transactions and subsequently producing reports to protect people, families, and businesses.
* This role offers great career development opportunities with relevant training programmes, accreditation programme, and ongoing one-on-one support.
* This role offers a hybrid working model post completion of your accreditation, with two days per week in the office with your team.
What you'll do:
Joining a specialist Transaction Monitoring team, you’ll work together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise, and investigate transactions while accurately collecting all the information needed to produce an outcomes report.
As you continue to develop in your role, you’ll support process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
* Accurately investigating your queries, raising them with relevant parties, and escalating where needed.
* Ensuring processing is performed accurately and within an agreed turnaround time.
* Participating in initiatives that help improve our customer service, processes, and procedures.
* Reviewing processing errors and customer complaints to help identify trends and training needs.
The skills you'll need:
We're looking for someone with a strong working knowledge of Financial Crime processes and procedures, alongside an awareness of up-to-date trends, policies, and regulations. You’ll also have knowledge of internal or external appropriate products, processes, and banking systems.
We’ll also be looking for you to demonstrate:
* An understanding of the financial services industry and our customers.
* The ability and enthusiasm to develop yourself and support others.
* A keen eye for detail and the ability to work within agreed timescales.
* Good written and spoken communication skills.
Please note: You will be required to work full time in the office for the first 6 weeks while completing training and accreditation. After this, the role is a hybrid role consisting of 2 days in the office.
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