Here at East and North Hertfordshire NHS Trust, Our mission is: Providing high-quality, compassionate care for our communities Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service Job overview We are recruiting for an Enhanced Care Team Support Worker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Enhanced Nursing Care Team supports our highest risk, challenging patients that might require close cohorted supervision or 1:1 enhanced care support. We work alongside mental health liaison team, children and adult mental health team and the wider MDTs to provide gold standard care for our patients. You will be based at the Lister Hospital but may be required to work across site on occasion. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job You will provide support to a variety of patients, some who have confusion, Dementia, Delirium, or mental health challenges both adult and children and need 1-1 enhanced care. You will be required to move around the hospital to provide care and support to the patients with the greater need. You will be expected to do all personal care for your patients, documentation, distraction therapies, activities, and encourage mobility. We are looking for an individual who, has excellent communication skills, can work independently, and can deal with challenging behaviour in all age groups in a pleasant and calm manner. You must have a NVQ level 3 or equivalent in health and social care. Working for our organisation At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person specification Qualifications / Training Essential criteria Dementia / Delirium Training Tier 1 or equivalent Health related level 2 apprenticeship and QFC (or equivalent) Willingness to successfully complete the level 3 apprenticeship and QCF as identified by department (or equivalent) Willingness to successfully complete the Tier 2 and Tier 3 part of the Dementia / Delirium Training Programme Desirable criteria Good basic education Health related level 3 apprenticeship and QCF (or equivalent) Previous Experience Essential criteria Previous experience in a Dementia / Delirium Setting Previous experience in Mental Health Settings Desirable criteria Experienced in Children's/Learning Disability Settings Skills Essential criteria Ability to communicate in a variety of settings with patients of varying levels of understanding Understanding of quality and change in the clinical setting Ability to work within a team Demonstrates flexible approach to work Basic IT skills or willingness to develop Knowledge Essential criteria Understanding of the requirements of the role Basic understanding of NHS issues Other Essential criteria Excellent attendance record Self motivated Desirable criteria Ability to travel between sites Our values We want our staff to believe in, demonstrate and live our values in everything we do. Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Committed to our Community East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce. We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. We are proud to be a Disability Confident employer and achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-trnhs.net We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust. We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued. When you apply Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible. All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox. As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post. King's Trust Support If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SCprinces-trust.org.uk for support. Secondments/Fixed term Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate. If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Enhanced Care Team Support Worker - Applicant pack (PDF, 816.3KB) Must Read Guidance Notes - Application Forms (PDF, 54.4KB) Guidance Notes for Applicants - How your data is used and stored (PDF, 105.5KB) Policy Statement - Recruitment of Ex-Offenders (PDF, 168.1KB) Guidance on secondments for internal applicants (PDF, 184.6KB) Showcasing our teaching commitment (PDF, 3.4MB)