Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
The purpose of this role is to work as part of the Operations Team for Food Safety Solutions providing a high level of professional customer service to our clients. Ensuring the efficient planning, coordination and administrative support for all Consumer Products Assurance (CPA) audits, including Social & Ethical and Technical audits.
This is a homebased role, with the requirement to attend a quarterly in person meeting at a UK Eurofins site. Working hours for this role are 37.5 hours per week - Monday to Friday 09:00 - 17:00.
Responsibilities
* Receiving audit requests.
* Allocate auditors and manage the audit booking process.
* Initiate booking emails.
* Request pre-assessment documents.
* Confirm necessary booking information (business name, address, number of workers, etc.).
* Audit creation in Eurofins internal platform.
* Collect prepayment.
* Communicate with customers, if necessary.
* Request intercompany invoices for Global programs.
* Adhere to scheduling turnaround time and timely proactive follow up.
* Follow Eurofins or client specific booking instructions.
* Review booking status weekly with the Audit Operation Manager.
* Update a detailed weekly booking status to each customer.
* Work with the Sales and Marketing Executive on quotations for specific cases.
* Send audit packs to the auditors within required timelines.
* Participate in meetings with local clients if needed.
* Promote or extend existing audit or other related services.
* Local key account contact for all Large / Group audit clients.
* Drive continuous improvement of systems and ways of working.
Qualifications
* Experience in TIC (Testing, Inspection and Certification industry) is preferred.
* Experience in communicating with manufacturers and managing processes.
* Responsible and able to be self-organized.
* High attention to detail.
* Excellent competency with Microsoft Excel, Word, PPT and databases is essential.
* Commitment to providing excellent customer service is essential.
* Ability to think on your feet, work well under pressure and a strong urge to get the job done are all essential for this role.
* Strong interpersonal and communication skills are essential, as is the ability to have a flexible attitude to work and the constantly changing demands of the role and the industry.
Additional Information
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards and recognize our colleagues' special life events. We are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
* Life Assurance (4 times annual salary)
* Company Pension Plan
* Holiday Purchase Scheme
* Employee Assistance Programme – 24/7 confidential support
* Free car parking
* Enhanced Maternity, Paternity and Adoption Scheme
* Worldwide career opportunities
* Access to Perkbox for savings on various services and products.
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore, we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive, please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion your application has been unsuccessful.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applicants based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal!
Find out more on our career page: https://careers.eurofins.com/
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