Job Description
Our client is a global FinTech organisation with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking an Accountant for a post sales support role with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London.
This is an 18 month contract initially, with 3 days in the office a week.\nSkills\n * Accountancy qulifications - ACCA, AAT\n * Experience in engaging with customers via outbound calls and emails,\n * Experience delivering software-based product onboarding or training. e.g. Xero, Quickbooks, Sage.\n * Ability and desire to learn while staying up to date with the appropriate software solutions.\nDuties\n * Providing customer support including onboarding partner, strategy and training.\n * Be the first point of contact to resolve challenging customer queries\n * Hold consultative conversations and using questioning skills to uncover customer pain points.\n * Able to build urgency in customers to activate and use their subscriptions\nBenefits\n * Long contract\n * Product Training\n * Free Breakfast