Job summary We are looking to appoint both part-time and full-time receptionists to join our team. Our ideal applicant is enthusiastic, hard-working, and must be able to demonstrate excellent communication skills. You will possess good organisational skills and be able to multi-task in a very busy environment. Full training will be provided and although experience with primary care systems (in particular Emis Web) is an advantage, this is not compulsory. The position is full-time hours 37 per week and applicants will be expected to work between 07.30am and 7pm, part-time hours to be confirmed. The successful candidate must be eligible to work in the UK and be willing to undergo a DBS check. Closing date for applications: 12 noon, 15th November 2024 We reserve the right to close the advert early if required. Main duties of the job The successful candidate will need to have an understanding of confidentiality at all times and will be dealing with patients many of whom are unwell, with a variety of challenging conditions by phone, email and face to face. You will need to have the ability to communicate effectively, verbally and in writing, be able to work under pressure and be resilient. About us Royton & Crompton Family Practice is the largest GP practice within Oldham. We are a friendly team consisting of 4 Partners, Clinical staff and Admin staff all housed in a purpose built Health Centre with over 21,500 patients. Date posted 30 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A3504-1024-0004 Job locations Park Street Royton Oldham OL2 6QW Job description Job responsibilities Major Duties and Responsibilities To book routine and emergency appointments for patients, both over the telephone and for patients presenting to the surgery. The surgery also uses accurx triage system, once the patients have been triaged the receptionist will contact patients with appointment. To receive patients arriving at the surgery for appointments with the GP or members of the Primary Health Care Team. To answer telephone enquiries and to record messages from various sources for the information of the GP or members of the Primary Health Care Team. To deal with requests from patients for home visits and to prepare records for GP visiting. Explain practice arrangements and formal requirements to new patients and ensure all relevant paperwork is processed. Respond to all requests for assistance from patients and visitors. Email and photocopying documents. Open and distribute mail. To ensure that GP consulting rooms and reception area are tidy. Book requests for ambulance transport on the form provided and document a reminder in the Message Book. Any other delegated duties considered appropriate to the post. Job description Job responsibilities Major Duties and Responsibilities To book routine and emergency appointments for patients, both over the telephone and for patients presenting to the surgery. The surgery also uses accurx triage system, once the patients have been triaged the receptionist will contact patients with appointment. To receive patients arriving at the surgery for appointments with the GP or members of the Primary Health Care Team. To answer telephone enquiries and to record messages from various sources for the information of the GP or members of the Primary Health Care Team. To deal with requests from patients for home visits and to prepare records for GP visiting. Explain practice arrangements and formal requirements to new patients and ensure all relevant paperwork is processed. Respond to all requests for assistance from patients and visitors. Email and photocopying documents. Open and distribute mail. To ensure that GP consulting rooms and reception area are tidy. Book requests for ambulance transport on the form provided and document a reminder in the Message Book. Any other delegated duties considered appropriate to the post. Person Specification Qualifications Essential Ability to communicate effectively, verbally and in writing Experience working with the public Microsoft office computer skills Email and internet experience Telephone skills Desirable Medical reception experience working knowledge of EMIS Web clinical system Working knowledge of Docman document management Person Specification Qualifications Essential Ability to communicate effectively, verbally and in writing Experience working with the public Microsoft office computer skills Email and internet experience Telephone skills Desirable Medical reception experience working knowledge of EMIS Web clinical system Working knowledge of Docman document management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Royton and Crompton family practice Address Park Street Royton Oldham OL2 6QW Employer's website https://www.roytonandcromptonpractice.co.uk/ (Opens in a new tab)