OVERVIEW:
PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain.
Over 1, customers in more than, locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, global company that serves customers across the entire supply chain.
FIELD SERVICE MAINTENANCE ENGINEER
We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split in to two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.
The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.
RESPONSIBILITIES
As a Field Service Maintenance Engineer, you will be;
1. Attending maintenance visits as required.
2. Responding to all calls within the required service level agreement (per call).
3. Responsible for asset management.
4. Providing accurate and timely call closure and stock reporting.
5. Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team.
6. Completing all engineering paperwork.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
To be considered for this role, you’ll need:
7. Full UK driving license
8. Excellent communication skills
9. Excellent organisational skills
10. Basic technical aptitude
11. Ability to work under pressure
12. Previous experience in similar role
PREFERRED SKILLS BUT NOT ESSENTIAL
13. SPA Passport.
14. Service delivery experience.
PERSONAL QUALITIES
15. Desire to succeed and deliver exceptional output
16. Self-starter