To provide timely and effective support for all PC equipment and software throughout Client organisations. To provide on-going IT Support throughout the Trust at the desktop or using remote control tools. To successfully register, install, and configure new IT desktop equipment in a timely manner, in line with Trust standards and within the agreed terms of the Service Level Agreement. To participate in project work as and when requested. To escalate incidents that cannot be resolved to the Senior Desktop Analyst. To participate in the on-call rota. To liaise with third-party suppliers, where appropriate, to highlight technical issues and product performance improvements. To be flexible in managing incident response and resolution process within governing policies. To troubleshoot and resolve Service Desk incidents in a timely manner and in line with servicestandards and within the agreed terms of the Service Level Agreement. To maintain accurate records of installation and disposal to industry standards as required. To analyse situations and information to identify and resolve a range of incidents e.g.Computer system errors, Users computer issues, application errors and network faults. To take responsibility for all assigned incidents and work co-operatively with Team To baseline and document standard configurations for all user functions. To administer desktop estate using tools for asset management, power management endpoint security, and software deployment. To maintain software library Secure storage of End user devices Provide non-standard desktop equipment appropriate for the end users requirements To document, develop, and maintain image and build library for desktop and laptop computers To ensure new equipment is installed and configured in a timely manner and in line with agreed service standards and service levels2. Management and administration of Inventory, License Management, and Software Metering Tools To work within the service Security Policy at all times and ensure all systems supported comply with this. To provide timely proactive and reactive support for all users of PC-based systems and ensure that these users are able to use the software and hardware to its full effectiveness. Supervise and mentor junior members of staff in line with the core values of the service To undergo staff training and development as required and attend all team and servicemeetings. Assist in research projects as required