We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS are looking for a Business Analyst (Payments) or a 9 Month contract based in Edinburgh (Hybrid - 1-2 days per week in office) .
Purpose of the Role:
As our Business Analyst, you'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities to enhance the Travel and International Payments proposition and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.
As a Business Analyst you will be responsible for:
Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
Making empowered decisions to deliver the prioritised digital journey backlog in line with our strategic goals
Identifying opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
What we require from the candidate:
Experience with Adobe Experience Manager (AEM)
Expertise in Payments journeys and knowledge of the Payments industry
Experience in process design, change delivery, and customer experience design and Agile ways of working
Expert knowledge of commercial management and experience monitoring and reporting on journey performance
Experience in, data, research and analysis including customer data analytics, or segment management and design, including knowledge of Consumer Duty
Experience of collaborating across cross-functional teams to drive and deliver innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers, including experience of completing governance and compliance activities as part of change delivery
Next steps
This client will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
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