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Opportunity Overview: Process Integration Lead
Location: Nottingham
Reporting To: Head of Integration
Duties and Responsibilities:
* Collaborate with BPA to understand and document the current organisational structure, focusing on Process Alignment.
* Facilitate 'As Is' and 'To Be' Process workshops to identify and mitigate risks during implementation.
* Liaise with the CW team to ensure viability of 'To Be' processes and initiate required system changes.
* Develop comprehensive training plans for newly approved processes, ensuring readiness before go-live.
* Provide post-training support and conduct follow-up sessions to ensure successful process implementation.
* Drive continuous improvement by feeding back any necessary process changes to the BPA for documentation.
* Coordinate with SMEs to stay informed about ongoing improvement initiatives and process changes.
* Ensure effective documentation of SOPs, Guides, and Comms, adhering to templated standards.
* Collaborate with the CW and BI team to ensure seamless integration of process and system changes.
* Take ownership of assigned risk mitigation actions and issues, driving them to closure.
Qualifications, Knowledge, and Experience:
* Extensive knowledge of the MSP environment.
* Proven Project Management Experience.
* Proficiency in Connectwise, particularly in PMO and Service Desk functionality.
* Strong ability to manage and mitigate risks related to Connectwise configuration and data management.
* Exceptional communication skills, both internally and externally, with the ability to build strong relationships.
* Excellent troubleshooting and issue management capabilities.
* Commitment to delivering outstanding customer service.
* Effective time management and task prioritisation skills, with a proactive approach to daily tasks.
* Prior experience in team/business integration.
* Experience in Service Desk Management.
The Benefits:
* Competitive remuneration packages and commissions await.
* Enjoy flexible, hybrid working arrangements.
* Access 25 days of annual leave, with options to buy and sell up to 5 days.
* Benefit from perks like quarterly awards, funded social events, and referral bonuses.
* Immerse yourself in excellent learning and development opportunities.
* Embrace benefits like the cycle to work scheme and technology vouchers.
Join us in shaping the future of IT integration and be part of a team that values innovation, excellence, and continuous improvement. Apply now and unlock your potential with Air IT!
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