At Crisscross Removals and Storage, we’ve built our reputation on five-star service, seamless relocations, and high-performing teams. With over 400+ glowing online reviews and a solid customer base across Northern Ireland and the UK, we’re now looking for a strategic, people-first Operations Manager to join our leadership team.
This is a pivotal role that will allow you to take full ownership of operational performance and team leadership.
What You’ll Be Responsible For:
* Leading, coaching, and developing our moving team with strong 1-on-1 people management.
* Overseeing the day-to-day running of removals, storage, and logistics services.
* Driving the implementation and improvement of operational systems and processes.
* Monitoring key metrics and ensuring we consistently meet and exceed company KPIs.
* Ensuring efficient use of resources (staff, vehicles, time) and top-tier customer service.
* Supporting recruitment, training, scheduling, and performance management of crews.
* Acting as a key leadership figure in the business alongside the MD.
What We’re Looking For:
* Proven track record in logistics, transport, or service-based operations management.
* Strong leadership and interpersonal skills — you build trust, give feedback, and lead by example.
* Experience implementing systems and holding teams accountable to KPIs.
* Excellent organisational and problem-solving ability in a fast-paced environment.
* Process-driven mindset with a continuous improvement attitude.
* Confidence using tech tools and CRM/job scheduling platforms.
Why Join Us?
* Growing, well-reviewed company with a reputation for high standards.
* Direct impact on the performance and future growth of the business.
* Autonomy and ownership in a supportive leadership team.
* Competitive salary + potential for performance-based bonuses.
Apply today if you're ready to build, lead, and grow within a dynamic removals and storage business.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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