Summary
Apprenticeships are an exciting way to develop your career. At Southampton City Council we’re keen to invest in people, apprentices are a valuable part of our workforce and the future of the council. We are looking for a confident and conscientious individual to undertake the role of Apprentice Debt Officer.
Wage
£24,027 a year
At SCC we are committed to paying Foundation Living Wage as a minimum. Your salary as an apprentice will be £24,027 (pro rata) annually and may increase in line with any national rise in Foundation Living Wage.
Training course
Advanced credit controller and debt collection specialist (level 3)
Hours
Monday - Friday, Shifts to be confirmed
37 hours a week
Start date
Thursday 19 June 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* To work to achieve targeted results, dealing with all aspects of customer payment, invoicing and debt recovery contributing to the targets and objectives of the team in respect of individual performance, quality and customer service
* To deliver a proactive and practical response to customers who are experiencing financial difficulties with the management of their tenancy and rent arrears
* Helping to create awareness of the Government’s Welfare Reform Programme and making every effort to obtain rent owed through a preventative approach rather than to evict the tenant
* To deliver a front line service on behalf of Social Services, dealing with queries relating to care charging and invoice calculation, interpreting information within the Care Director and Business World systems, understanding how this will impact on the billing process and issuing instructions to other relevant departments that will correct the account within the terms of Council policy and legislation
* To understand the principles of County Court proceedings and the requirements for processing possession claims against tenants
Where you’ll work
Civic Centre
Southampton
Hampshire
SO14 7LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FAREPORT TRAINING ORGANISATION LIMITED
Your training course
Advanced credit controller and debt collection specialist (level 3)
Equal to A level
Course contents
Your training plan
* Studying towards the Level 3 Advanced Credit Controller and Debt Collection specialist Apprenticeship Standard
* Internal induction programme when starting employment with us
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Essential qualifications
GCSE or equivalent in:
* English and Maths (grade 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Team working
* Initiative