To work collaboratively with the Registered Care Manager to achieve the ff: To lead, supervise and direct a multi disciplinary team to deliver consistently high standards of quality care to our service users. To effectively manage both the income and expenditure to realise a substantial business. To demonstrate effective stakeholder management and through health care partnering build lasting relationships with key stakeholders.
Accountabilities:
• To enrich the lives of our service users and relatives at all times through delivering person centred care, ensure engagement in structured day activities, development of Independent Living Skill and move on when appropriate.
• To professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protecting the reputation and interest of the company.
• To create and develop strong internal and external relationships that will help strengthen the brand and competitive advantage i.e. relationships with Local Authority, CQC and Primary Care Trust commissioners as a healthcare partner.
• To be the Operational Lead within the organisation to ensure high quality good practice is delivered consistently and maintained to satisfactory care standards.
• To ensure compliance with all regulatory and company quality requirements through audits, reviews and training.
• To ensure that support staff work in accordance with company policies and the GSC Code of Conduct.
• To be accountable and responsible for managing the team and ensuring all targets are met.
• To ensure that the organisation provides high standards of customer care and services in line with company policy, customer expectations, service level agreements and current legislation
• To investigate and resolve customer complaints through effective verbal and written communication
• To deliver strong and sustainable revenue and performance through maximising occupancy and fee levels and effectively managing cost control within the organisation.
• To lead and manage a team of people across a range of departments.
• To manage the recruitment of new team members into the organisation and ensure that they are provided with induction, mentoring and ongoing support.
• To effectively manage and control staff costs through effective hours’ management including sickness absence, and annual leave management.
• To work in partnership with your HR Business Partner to deliver the people plan for your organisation focusing on areas such as talent management, worked hours, case management, employee engagement, performance management and employee retention
• To carry out complex investigations, disciplinary and grievance hearings for all Company Services
• To lead and deliver a culture of Personal Best across the Organisation.
• To identify and implement new business and service opportunities; including and developing and maintaining relationships with Housing Associations and RSL
• To work on regional projects as required by the business
Qualifications, Training and Skills:
• LMCA or equivalent Management qualification
• Experience in Mental Health and Learning Disabilities
• Social Worker Qualification
• Operational knowledge and experience
• Proven ability to persuade and influence at all levels
• People management experience
• Ability to operate in a highly regulated environment.
• Confident and articulate communicator with a proven ability to interpret and explain written and statistical information to a range of audiences
• A strong commitment to delivering exceptional customer service and an ability to quickly establish credibility and build rapport and trust amongst key stakeholders.
Judgement Skills:
The post holder must be able to:-
• Understand the impact of decisions on the business and customers and ensure any risk is closely managed.
• Work within defined budget parameters as detailed by the business.
• Assimilate facts objectively including liaison with other departments as required, interpret relevant legislation, policies and procedures and ensure company rules and policy guidelines are adhered to
• Understand the link between their role and the achievement of portfolio, regional and company objectives.
Freedom to Act: The post holder will be able to make decisions within the organisation in accordance with company policies and procedures, current legislation and statutory and regulatory requirements. The post holder will be expected to manage their own workload and that of the teams in their organisation.
Dimensions: The post holder will be responsible for working within within their allocated region/ area. The main environmental aspect of the role is the need to ensure that there is visibility across a twenty four hour business. There will occasionally be a need for overnight stays for training and regional conferences