Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career. Pay Range £34k - £36k basic salary £10k annual bonus paid quarterly based on achieving income targets £3,500 car allowance Job Description We are seeking a Service Delivery Manager to oversee the delivery of first-class recruitment services to a portfolio of high-profile MSP clients. This role is ideal for a motivated, creative, and customer-oriented individual who thrives in a collaborative environment and is passionate about making a real difference in the recruitment sector. Day-to-day of the role: Manage a team of Recruitment Business Partners, ensuring effective service delivery across client portfolios. Organise and lead vacancy briefings with hiring managers, creating robust recruitment plans. Act as a liaison between clients and suppliers, ensuring clear communication and understanding of requirements. Drive customer experience enhancements and uncover new revenue opportunities. Ensure recruitment services are delivered in line with contractual obligations, maintaining high levels of client satisfaction. Monitor and manage KPIs and SLAs, ensuring the team becomes trusted advisors to Hiring Managers. Coordinate interview scheduling, manage feedback, and handle negotiations between hiring managers and recruiters. Ensure compliance with legislation and oversee candidate submissions to ensure all checks are in place before commencement. Develop and maintain strong relationships with senior stakeholders, identifying forthcoming recruitment needs and ensuring adequate team coverage. Required Skills & Qualifications: Experience in recruitment within a 360 Agency environment, internal resourcing, or MSP delivery. Strong understanding of recruitment legislation and statutory requirements. Proven people management skills, including workload distribution and team development. Excellent commercial acumen with a knack for identifying commercial opportunities. Ability to manage internal and external stakeholders, influencing and controlling outcomes effectively. Strong rapport building skills, capable of dealing with stakeholders at a senior level. Ability to adapt style to meet varying client needs and analyse data to make informed decisions. Accountability for team outputs and delivering against performance objectives. Experience in an outsourced recruitment service (MSP or RPO) is desirable. Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.