Direct message the job poster from Vallum Associates
Senior Delivery Consultant specializing in Global Talent Acquisition at Vallum Associates
Key Responsibilities:
* Provide 1st-3rd line technical support for all business systems and applications.
* Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
* Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
* Install, update, and troubleshoot software, patches, and security updates across Windows environments.
* Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
* Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
Requirements and Attributes:
* 4 years experience in an IT support role, covering 1st-3rd line issues.
* Strong understanding of Windows 10/11 deployment, maintenance and troubleshooting.
* Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
* Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).
* Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
* Basic knowledge of IT security best practices, endpoint protection, and compliance.
* Familiarity with PowerShell scripting and automation tools (preferred).
* Experience supporting audio-visual systems and meeting room technology.
* Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
* Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.
* Eagerness to learn new technologies and develop expertise in IT infrastructure.
* Ability to work independently and collaboratively within a global IT team.
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting, IT Services, IT Consulting
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