We are looking for an Operations Analyst to work within the public sector.
Location: Hybrid working - Hendon
Shifts:
1. X3 13 hour shifts, day shifts - 4 rest days
2. X3 13 hour shifts, night shifts - 4 rest days
About the role: You will be responsible for the monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
Essential Skills: The ideal candidates will hold Active SC clearance and have a proven Operational Analytical background, with the following skills/experience:
1. Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
2. Knowledge of Microsoft Suite, any previous customer service experience.
3. Familiar with a similar shift pattern.
4. Experience of Incident Management.
5. Experience with ServiceNow or similar.
6. Monitoring experience.
7. Experience of ITIL Service Management.
#J-18808-Ljbffr