This position is responsible for the relationship management and completion of our service operations as well as line management for certain staff. In addition, there is a responsibility for agreed commercial projects. The incumbent will work with our Operational teams as required and assume responsibility for all operational matters within a specific environment.
Increase your chances of an interview by reading the following overview of this role before making an application.
DUTIES AND KEY RESPONSIBILITIES
Contract Management
In regards to Service Management matters the role holder is responsible for:
* Managing the service relationship with specific sites
* To manage the resource plan for contracts to ensure all customer expectations are met
* Ensure adequately trained persons are available to meet customer demand
* Facilitate quotations for existing and new customers.
* Ensure all operators have adequate equipment to fulfil their roles
* Ensure adequate materials are available at all times to fulfill customer obligations
* Oversee vehicle and equipment health including weekly checks and any service/maintenance requirements.
* Running reports required to ensure contracts are operating to contractual compliance.
* Ensure that all operational employees and sub-contractors are treated and operate in an ethical and professional manner
People Management
In regards to people supervision matters the role holder is responsible for:
* Accountable for ensuring that all paperwork and associated items required to manage relevant sub-contractors are provided to the business
* Accountable for management of all performance metrics in relation to services.
* Managing relevant staff activities to include ensuring all contractual, vehicle and operational processes are being met.
* Ensuring and providing relevant staff training in both the company and customer processes and procedures as required in relation to operations.
* Ensuring all staff are aware of reporting procedures.
* Escalating to the GM any staff issues that may affect relevant service delivery.
Customer
In regards to the customer the role holder is responsible for:
* Identification of operational non-compliance from monitoring service and resolving as appropriate.
* Managing the service in line with the customer expectations.
* Answering customer escalations via email and phone, problem solving and communicate all issues with the business as required.
* Agree a process for growth with the customer
* Attending and providing regular performance reviews Inc. creating action plans for continuous improvement for customer
* Ensuring the contract operates to a pre-approved budget
Other
* To complete all reasonable requests made by the business to ensure contractual compliance for One Group Services.
* To lead specific projects as agreed with the business
* To continually demonstrate an attitude that leads and inspires drivers as well represents the One Group Services brand in a positive light.
Annual Salary in the region of £40-45k plus bonus scheme and company vehicle.