Job Summary
An experienced Regional Housing Officer who has strong office skills and has good understanding of the Social Housing Sector
Mission statement
To address the shortage of quality housing for those in need of additional support. Working alongside local authorities on a national basis, Cedar Care Group aims to provide access to affordable, quality housing for those in need.
Primary Key responsibilities
• You will ensure all tenants within the Northwest region have a current, signed Assured Short-hold Tenancy agreement (AST) which includes services provided at the property
• Facilitating and submitting tenants Housing Benefit application online and obtaining a reference number
• In liaison with the credit control team who monitor all rent received for the Northwest region and the rent short-falls taking the necessary action to correct deficits.
• Informing tenants of their responsibility for paying charges at the checking in stage of a tenancy. E.g. Council Tax, personal area utilities, TV licence and personal insurance, ensuring that the tenant receives and signs the rights to rent pack confirming that they accept and understand the terms.
• Regularly visiting properties and being directly responsible for arranging planned and reactive maintenance checks of properties managed by CEDAR in the Northwest.
• Undergo Fire Risk Assessment training to be able carry out FRA inspections of properties managed by CEDAR.
• Deal promptly with cases of Anti-Social Behaviour
• Liaise with appropriate external professionals in respect of tenants changing needs including support provider input
• Inspect voids in order to arrange repairs and decorations for the re-letting of void properties
• Ensure that re-lettings standards have been achieved through post works inspection as required.