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We are recruiting a Community Manager to join our team at Multistory in Birmingham. The individual will be the driving force in the creation and delivery of a new, bespoke community and customer experience & engagement programme for the occupiers and local stakeholders. They will have a background in or passion for creating exceptional workplace experiences.
Objective of Role
The purpose of the Community Manager (CM) is to play a key role in the creation and delivery of a new, bespoke community and customer experience & engagement programme for the occupiers and local stakeholders at Multistory Birmingham. The aim is to achieve greater occupier satisfaction and establish Multistory as the top innovative workplace destination in Birmingham. The role will manage and promote exceptional amenity and wellness initiatives for the building's occupiers. The role will also include involvement in daily operational matters within the building, which will further support improved occupier satisfaction.
Main Duties and Responsibilities
* Working with the Property Manager and Railpen Asset Manager, act as the lead contact and coordinator for communication and events, working closely with the CX team and the onsite and external Food & Beverage teams to deliver this.
* Establish good working relations with Occupiers and encourage their interest in the Multistory by involvement in its local and strategic plans where appropriate.
* Keep Occupiers informed on building update matters. Provide information as necessary on a day-to-day basis and organise, chair, and attend all Occupier meetings/forums.
* Create and oversee an engaging and vibrant community/placemaking strategy targeted at connecting the customers within Multistory.
* Support occupier customer feedback programmes and surveys, using the feedback to inform strategy.
* Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including associated apps.
* Provide regular reports for the client on key aspects such as occupier engagement, event participation, and space utilisation.
* Effectively manage the occupier events and communications budget to maximise the value achieved.
* Support JLL and client initiatives and projects at site level to ensure site and Company success.
* Manage the internal and external booking of common areas, including meeting rooms, auditorium, and bar/terrace space, to maximise revenue and enhance the overall value of the property.
Knowledge, Skills and Experience
* Strong interpersonal skills
* Strong verbal and written communication skills
* Exceptional organisational and multi-tasking skills
* Intermediate to Advanced Microsoft Office skills
* CRM experience
* Ideally an interest in innovative workplace solutions and hospitality-inspired office environments
* Ability to build relationships and a strong network both within Multistory and the wider city
* Knowledge of local Birmingham stakeholders
* Workplace app experience would be advantageous
* Understanding of well-being programmes
* Experience of small to medium-scale event and budget management
* A passion for customer experience
* Project management experience
* Innovative thinking - be different and bold in approach
* Be ambitious and commercially minded
* Experience in space utilisation and revenue generation from common areas
* Understanding of pricing strategies and market trends for commercial spaces
* Ability to negotiate and manage contracts for space rentals
Location:
On-site - Birmingham, GBR #J-18808-Ljbffr