Manage effective relationships and communications between programme and project delivery teams and the Digital Services Division BAU teams; Ensure that change control procedures are embedded into all digital delivery activity; Effectively translate highly technical aspects of the of the Clarity and Caboodle architecture design into understandable concepts and language for other members of the Digital Services Division and programme teams; Analyse highly complex performance models to in order to optimise database performance and ensure non-stop availability of the environment; Analyse where tasks (ranging from highly complex to simple) can be automated or scripted in order to ensure consistency and efficiency, and write scripts and processes to implement that automation; Create and adapt plans for the delivery of database environments to meet the agreed warranted environment standards; Plan and deliver handover sessions for the BAU teams in order to promote understanding of the solution and provide for effective support following the implementation; Actively manage system monitoring reports in order to analyse root causes for problems and to implement plans to remediate them; Ensure that processes, procedures and architectural documentation are in place prior to go-live; Run highly complex database queries to extract data for audit and performance monitoring; Analyse and present performance monitoring data to provide assurance to the organisation and evidence requirements to influence service improvements