Chubb Fire & Security have an opportunity for a Sales Consultant to join our brand-new Retention Sales Team based in Blackburn (BB1 2PR) on a Hybrid working basis. This is an exciting full time, permanent opportunity for a consultative, sales driven individual who is looking to build their sales career within a people first business About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years and we are embarking on an exciting period of growth. Even after 206 years we still have big ambitions for the future, and we are looking for talented people to join our sales team who share our ambitions and inspire our customers in this next stage of our journey. SALARY : Basic £27,500 per annum Commission OTE £56,000 25 days holiday, plus bank holidays Free Onsite Parking Cycle to Work Scheme Online GP Appointments Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme Employee Referral Scheme (£1000) A Central Benefits Platform offering 1000’s discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You’ll be Doing as a Retention Sales Consultant As a Retention Sales Consultant you will have the opportunity to influence and retain our valued customers through reactive and proactive contact. You will identify and understand any pain points they may have, allowing you to demonstrate compelling value propositions with the goal to retain the customer. This is a desk-based role where you will be working to meet retention targets: Manage CRM database and update all records Manage cancellation requests to influence retention of the customer Make outbound calls to customers and manage the customer status Manage inbound calls for cancellation requests Support the team with technical advice and educate customers Aim to resolve issues and queries at first point of contact Utilise a probing technique to understand their needs and requirements WORKING HOURS: 37.5 hours per week | Monday to Friday What We Would Like You To Bring You will ideally come from a sales background, specifically within customer retention and you will be able to demonstrate previous success. You’ll be an exceptional listener, with the ability to thoroughly probe to understand what the customers pain points are, to allow you to effectively influence and retain our valued customer. Ideally you will possess experience in Customer Sales Retentions Be Self-Motivated and resilient with high energy and drive Be able to deliver a compelling value proposition You will be highly resilient; our customers may be looking for an opportunity to share an experience Highly target driven Chubb - A Place Where You Can Lead Your Career LI-MS1 Additional Information About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us. BR-CB