Our company is seeking a Customer Service Representative to join our team in Edinburgh.
Job Description
We are a people and technology-driven business that handles calls from customers about their life assurance, savings, investments, or pension plans. As a Customer Service Representative, you will ensure a seamless experience for our customers during important moments in their lives.
You will provide support to customers planning for retirement, accessing investments, updating personal information, or navigating complex situations such as bereavements. Our comprehensive training program ensures that financial services experience is not essential, and many of our colleagues come from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
Key Responsibilities:
* Handle customer calls with empathy and respect
* Provide outstanding service and simplify complex matters
* Work effectively under pressure and adapt to changing priorities
* Switch between multiple IT applications with attention to detail
What We Offer
We offer a range of benefits to support our colleagues, including:
* Competitive pay and annual leave
* Annual discretionary bonus eligibility
* Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
* Supportive people policies for life's important moments (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave, and an Annual Volunteering Day)
* Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support
About Us
Established in 2005, Diligenta is the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by providing exceptional customer service to our customers on behalf of well-known brands. We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees.
At Diligenta, we believe that every individual has the potential to make a positive impact. If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
How to Apply
Ready to take the next step in your career? Apply today and become part of our innovative team.