Your new company
A manufacturing company based in Uxbridge is looking for a full-time permanent Customer Care Representative to join their team.
Your new role
As a Customer Care Representative, you will ensure the customers are provided with a high-quality service. You will provide technical support and co-ordinate collections for product repairs and keep customers informed on the progress of their repairs. Handling inbound telephone calls and emails and liaising with various departments when required.
What you'll need to succeed
1. Previous customer care experience handling enquiries/complaints and providing suitable resolutions/troubleshooting is required.
2. Excellent written and verbal communication skills.
3. Ability to organise and prioritise your workload efficiently.
4. Experience troubleshooting and providing solutions/resolutions to customer enquiries and complaints.
5. Strong knowledge of Microsoft Office.
What you'll get in return
This role is 37.5 hours a week (Monday to Friday 9am - 5pm) with hybrid working of 3 days in the office and 2 days at home. The role is paying between £25,000 - £30,000. This is an exciting permanent opportunity to join and be part of an award-winning company that provides a high-quality and personalised experience for customers.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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