To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.
Main duties of the job
Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met.
About us
East Croydon Medical Centre is centrally located in the fast developing town of Croydon with its many transport links. The practice cares for 25,000 patients from a diverse population. We are a large, hardworking General Practice with a multi-disciplinary Team which includes Pharmacists, Practice Nurses, Healthcare Assistants, Physician Associates, GPs, along with a supportive and experienced administrative Team. We are active members of our Primary Care Network and support the ethos behind this.
Job responsibilities
* Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol.
* Produce prescriptions for the GP to sign in an acceptable timeframe.
* Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.
* Generate requests for medication on behalf of the patient for non-repeat items.
* Actively encourage patients to reconcile medications to facilitate monthly collections.
* Discuss with patients their requirements, encouraging patients to order only what they require.
* Act upon compliance issues, liaising with the appropriate clinician.
* Ensure medication reviews are arranged by maintaining an accurate recall system.
* Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients.
* Input data into the patients' healthcare records as necessary.
* Deal with all prescription related enquiries in a timely manner.
* Record and report adverse effects accurately and appropriately, informing the practice manager immediately.
* Read code data on Emis.
* Carry out system searches as requested.
* Maintain a clean, tidy, effective working area at all times.
In addition to the primary responsibilities, the prescription clerk may be requested to:
* Support the practice clinical pharmacists as required.
* Partake in audit as directed by the audit lead.
* Support the Practice Manager in reviewing and updating the practice prescribing policy.
* Complete opening and closing procedures in accordance with the duty rota.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Other requirements
* Flexibility to work outside of core office hours.
Skills
* Excellent communication skills (written and oral).
* Clear, polite telephone manner.
* Competent in the use of Office and Outlook.
* Effective time management (Planning & Organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving & analytical skills.
* Ability to follow policy and procedure.
Qualifications
* Educated to GCSE level or equivalent.
* GCSE Mathematics & English (C or above).
* NVQ Level 2 in Health and Social Care.
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
Experience
* Experience of working with the general public.
* Experience of working in a health care setting.
* Experience as working as a prescription clerk.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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