Job Description
Anson McCade are currently partnering with a leading organisation in the UK as they seek to appoint a Lead Service & UX Designer. In this role, the postholder will play a pivotal part in enhancing Customer Experience and Service Design capabilities, establishing these as core offerings that position the studio among top-tier providers in these fields.
This designer will collaborate closely with Design, Client Services, and PM leads, as well as consulting colleagues, to shape proposals and engagements. Working alongside best-in-class experience design and technology teams, they will deliver innovative employee, customer, and user experiences. As both a hands-on practitioner and coach, they will craft compelling and thoughtfully designed products and services, confidently navigating the full design process, from research to sketching and wireframing concepts.
Lead Service & UX Designer responsibilities include:
* Spearheading interaction and service design activities across projects, including conducting client workshops, facilitating creative brainstorming, and establishing design principles.
* Grounding all work in a comprehensive understanding of the end users.
* Overseeing design research partnerships with external partners and clients or collaborating with the internal research team.
* Leading all interaction and service design efforts at the project level.
* Advancing and innovating Service Design practices by incorporating insights from both external and internal expertise.
* Offering constructive feedback and guidance to junior team members while accurately evaluating their performance.
Experience required for the role:
* Extensive experience in leading service design projects with multiple designers and overseeing complex design engagements.
* Expert in Service Design methodologies, with strong proficiency in relevant tools and templates.
* Effective in working with stakeholders to produce high-quality, detailed deliverables aligned with project requirements (e.g., concepts, ideation, mock-ups, wireframes, prototypes, user stories, journeys, personas, and user journey mapping).
* Proven ability to coach and develop junior team members to maximize their potential.
* Strong product knowledge, including Adobe CC, InVision, Sketch, prototyping tools, and Axure.