Customer Service Administrator
Location: Banbury
Salary: £26,500
Hours: 38.5 hours per week (Monday-Thursday: 8.30am-5pm, Friday: 8.30am-3.30pm, occasional cover until 5pm on Friday with time in lieu)
Are you a proactive and detail-oriented professional with a passion for delivering outstanding customer service? Do you thrive in an environment where accuracy and efficiency are key? If so, we have an exciting opportunity for you!
About the Role
We are looking for a Customer Service Administrator to join our Internal Sales team based in Banbury. In this role, you will play a vital part in ensuring that our customers receive an exceptional level of service, from processing orders to handling enquiries and providing vital support to the sales team. You will be a key point of contact for our customers, ensuring they receive timely responses, accurate information, and a seamless experience from start to finish.
Key Responsibilities
Handling sales enquiries and processing orders via phone, email, and online platforms
Ensuring customer orders are placed within one hour of receipt
Sending order acknowledgments and maintaining accurate purchase order records
Recording lost sales and reporting customer complaints
Coordinating collections and deliveries while ensuring compliance with customer guidelines
Supporting customers with order tracking, technical queries, and product selection
Maintaining customer order books and providing delivery updates
Liaising with internal teams for non-stocked product requests and logistics
Uploading delivery details to online platforms and generating required shipping documents
Completing and distributing daily sales reports
Performing additional administrative duties as required
What We're Looking For
Strong verbal and written communication skills with excellent attention to detail
A methodical and systematic approach to tasks
The ability to work independently and collaboratively across departments
Proficiency in Microsoft Office 365 (Excel, Word, Outlook)
Previous experience in a customer service or sales support role (retail or contact centre experience desirable)
A positive, enthusiastic, and resilient attitude under pressure
A team player who demonstrates ownership, determination, commercial awareness, and high standards
Experience with exporting goods within the EU and liaising with transport companies (desirable)
What's in It for You?
We value our employees and offer a fantastic range of benefits, including:
23 days holiday(plus UK bank holidays, increasing to 25 days after five years)
Holiday Buying Scheme- buy up to five additional days (after probationary period)
Life Insurance
Annual Bonus(subject to business performance - after probationary period)
Health Cash Plan(after one year), covering dental, optical, health screening, physiotherapy, chiropody, and more
Employee Perks Portalwith discounts and rewards
On-site training and career progression opportunities
Modern office facilities and free parking
Regular company social events and charitable fundraising opportunities
If you're ready to take on this exciting opportunity and join a company that values its people, we'd love to hear from you.
INDL