Service Desk Manager - York - £45,000
Role: IT Service Desk Manager
Area: York
Salary: £45,000
Hybrid
We are currently recruiting for a Service Desk Manager for our MSP client.
As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests.
Key Responsibilities:
1. Lead a team of 1st & 2nd line engineers
2. Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs).
3. Remain hands on as the senior escala...