Join our team as a FOH Team Member in Lancaster, Lancashire, and be part of a fast-growing restaurant brand. We are a market leader in the Casual Dining sector, offering industry-leading service, exceptional food, and unforgettable experiences for our guests.
You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service. Your role is crucial in helping us achieve our brand standards, working within a great team, and ensuring every guest leaves the restaurant having had a great experience and wants to return.
Key Responsibilities:
* Support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service.
* Assist guests in choosing meals and drinks and provide additional up-sell information.
* Process guests' orders through the POS system.
* Deliver orders to the kitchen and assist in preparing and packing food and beverages.
* Promote additional food items to complement the guest experience and increase sales.
* Process sales, provide guests with receipts, and deliver food.
* Greet every guest in a genuine and warm manner.
* Answer the telephone and deal with an enquiry.
* Assemble and package orders to the brand standard.
* Keep all guest areas clean, sanitary, and tidy.
Key Skills & Knowledge:
* Ability to speak clearly and listen attentively to guests and other team members.
* Ability to maintain a clean and smart appearance.
* Displays a positive and enthusiastic approach to all tasks.
* Exhibits a cheerful and helpful attitude and always provides excellent guest care.
* Adapts to changing business volume levels with a sense of urgency.
* Can demonstrate a complete understanding of the menu and allergens.
* Ability to follow instructions to achieve brand standards.
* Ability to fill in daily paperwork in line with GDK standards.
* Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
Working for GDK, we can offer a full Career Pathway and support you with fantastic progression opportunities.