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With a direct report to the Managing Director in a country, the General Manager, Manitou Center (GMMC) main mission is to manage the P&L of the Manitou Center(s) and/or branches in scope and for that purpose ensuring the best service for the Manitou center(s) & direct operations activities.
MAJOR RESPONSIBILITIES:
The GMMC is responsible for ensuring smooth operation and profitability of the Manitou Center(s), meeting of overall sales targets, ensuring that teams are led in a way in which they are motivated to work enthusiastically and efficiently.
Client satisfaction is the main priority of the General Manager, and He/She is often the final point of contact in the customer complaint process.
The main roles of the General Manager include, but are not limited to:
* Plans, coordinates and manages the allocation of resources (e.g., people, equipment) to deliver timely results
* Manages the development, implementation and enhancement of general operating policies, processes and procedures for the Manitou Center(s), forecast requirements for manpower, technology and facilities
* Leads and coordinates special projects in multiple areas that affect both short- and long-range goals and strategies for the Manitou center(s)
* Leads the business development team and manages a small business unit with responsibility for budgets and profitability, also by developing and monitoring the local market intelligence
* Ensures the Manitou Center(s) strong permanent visibility on the market
* Manages Customer relationship in all aspects
* Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a non-manufacturing environment (e.g: Invoicing to Customer)
* Responsible for several functions such as:
o Finance (Accounting, cash flow, audit, P&L, fixed assets)
o Human Resources, Compliance standards (Both Group & Local), Records Management
o Technical / Products Training & Documentation
o QHSE, Security & Facilities Management
* Manages all human resources processes according to the Group guidelines and local requirements, especially employees recruitments, development, planning, leaves management, appraisals, dismissals...
SPECIFIC REQUIREMENTS:
Education
* University graduate with a major in business or engineering or with quantifiable relevant experience.
Experience/Knowledge
* 10+ years of experience with at least 2-3 years managing a service B to C business or dealership
* Solid capacity in general management of a company/business unit including:
* Excellent knowledge in Finance; P&L, balance sheet and cash flow
* Ability to plan and manage both strategic and operational activities
* Ability to design and understand key performance indicators (KPI)
* Strong commercial competencies in negotiating with clients
* Operational Experience ideally in the equipment market (or automotive) with very good knowledge about competitors and major clients.
* Strong ability to analyze, synthesize and plan activities
* Strong project management skills + Technical business understanding
* Excellent interpersonal skills and team working to collaborate with colleagues and staff creating a result-driven, team-oriented environment
* Language: Fluency in English, French is a plus
OPERATING NETWORK:
Internal:
* Country Managing Director
* Sales & Service country management
* Network of Manitou Center GMs
* Manitou Center team
* S&S division teams
* S&M function teams
External:
* Customers
* External consultants
* Local authorities
LOCATION/TRAVEL:
* Position based in Brixworth, Northampton, UK
* Frequent visits and meetings with customers and suppliers
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