Job Description:
We are seeking a highly skilled Financial Support Specialist to join our Collections Team at Capital One - UK. As a key member of our team, you will play a crucial role in helping our customers succeed by providing exceptional support and guidance during challenging financial situations.
Key Responsibilities:
* Provide empathetic and effective support to customers experiencing financial difficulties, ensuring they receive the help they need to overcome their challenges.
* Utilize strong communication skills to educate customers on payment options, budgeting, and financial management, empowering them to make informed decisions about their finances.
* Work closely with customers to assess their individual circumstances, identify solutions, and develop tailored plans to address their unique needs.
* Collaborate with internal stakeholders to ensure seamless customer support and resolve complex issues efficiently.
Requirements:
* Bachelor's degree in a relevant field, such as finance, business, or psychology.
* Minimum 1 year of experience in customer-facing roles, preferably in the financial services industry.
* Excellent communication, problem-solving, and interpersonal skills.
* Able to work effectively in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
What We Offer:
* A competitive salary of £27,000 per annum, reflecting your expertise and value to our organization.
* A comprehensive benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
* Ongoing training and development opportunities to enhance your skills and advance your career.
About Us:
CAPITAL ONE is a leading information-based technology company committed to changing banking for good. Our mission is to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We pride ourselves on hiring the best people, not the same people, and building diverse and inclusive teams that reflect the communities we serve.