Service Hub Apprentice Join Bettys & Taylors of Harrogate, a family business with a rich heritage and an international reputation for exceptional products, including Yorkshire Tea and Taylors Coffee. Their dedication to quality, craft, and sustainability sets them apart. This is your chance to start your IT career in a supportive environment that values tradition, innovation, and personal growth. As a Service Hub Apprentice, you will be the first point of contact for IT-related queries, working alongside their Service Hub team to provide exceptional support across the business. Baltic Apprenticeship have teamed up with Bettys & Taylors of Harrogate to offer a free, exclusive two-week IT Bootcamp Those people who complete the Bootcamp will be offered a guaranteed interview upon completion of the two-week course. Youll gain hands-on experience, develop technical skills, and work towards a Level 3 Information Communications Technician qualification, delivered by Baltic Apprenticeships. A Typical Day in the Job: Provide 1st-line technical support, resolving service requests and incidents. Diagnose and troubleshoot technical issues, escalating complex problems when needed. Install and upgrade software and hardware systems. Assist with user training and create clear documentation for IT systems. Collaborate with the Service Hub team to support our colleagues across the business. Maintain high standards of customer service and technical accuracy. Full training and support will be provided by your workplace mentor and the expert team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: A relevant Level 2 qualification (e.g., GCSE, NVQ, BTEC) in IT or a related subject. Passion for customer service and technology. Enthusiasm for learning new skills and developing professionally. Strong communication skills and a friendly, proactive approach. Ability to work independently and as part of a team. Salary, Hours, and Benefits: £21,150 per annum 37.5 hours per week, Monday to Friday 8:30am to 5pm 25 Days Holiday plus bank holidays Health cash plan (claim costs for eye tests, dental expenses) Employee Assistance Programme (a confidential support service) Free meals at work (breakfast & lunch) Free parking on-site Boost Works (retail discounts inc. gym membership) Discounted Bettys & Taylors products Your Training with Baltic Apprenticeships: This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualifications and confidence you need to thrive in IT. Youll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Eligibility Criteria: To apply, you must have the right to work in the UK and valid residency status.