We're working with a fast-growing, tech-savvy logistics business that puts customer experience at the heart of everything they do. They're now looking for a passionate and detail-driven Customer Services Advisor to join their friendly, remote team. Role: Customer Services Advisor Location: Fully Remote (occasional office visits may be required) Hours: Mon–Fri, 9am–5.30pm (1-hour unpaid lunch) Salary: £25,000 Benefits: 25 days annual leave bank holidays Job Type: Full-time, Permanent The Role: Responding to customer queries across multiple channels in a warm and professional manner Taking ownership of issues and following through to resolution Managing a key function within the customer service process Coordinating with internal teams and external partners for shipment-related queries Processing claims and updating internal systems accurately Ensuring service level agreements are met What We're Looking For: 1 year of experience in customer service (bonus points for eCommerce or logistics experience) Excellent communication skills – written and verbal Detail-focused with strong data entry accuracy Proactive, adaptable, and a confident problem-solver Comfortable working remotely with your own home office setup (equipment provided)