Job Title: System Administrator Location: Chippenham, with flexible work-from-home options
About the Role
We’re looking for a highly skilled System Administrator to join our clients team, based in Chippenham. This position involves overseeing the service team, ensuring high-quality service delivery, rapid incident response, and robust platform operations. You will be responsible for ITSM management through Jira, ServiceNow platform administration on AWS, and leading continuous improvement initiatives to elevate service performance.
Salary & Benefits
* Salary: £40,000 - £50,000 per annum (dependent on experience, industry-benchmarked)
* Healthcare: Private healthcare
* Leave: Unlimited holiday policy
* Career Development: In House training, accessible during work hours
* Pension: Auto-enrolment pension scheme
* Work Environment: Balanced, high-performance culture with employee socials and events
* On-site Amenities: Lounge area, bar, plus free cake and fruit
* Referral Programs: Staff and customer referral schemes
Key Responsibilities
1. Lead the Service Desk team, ensuring top-quality end-user support through Jira ITSM to manage incidents, requests, and problem records, maintaining SLAs and KPIs.
2. Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment with support from Systems Administrator...