Job summary We are looking for a part time receptionist to be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Previous applicants need not apply. There are two positions available for this role. Main duties of the job Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. About us We are a large training practice with teams comprising of clinical and non clinical staff, with the experience and knowledge to support the Practice. Equality and Diversity: Supporting the equality and diversity, and rights of patients, carers, and colleagues. Date posted 05 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1399-25-0002 Job locations 195 Girlington Road Girlington Bradford BD8 9PB Allerton Health Centre Bell Dean Road Allerton Bradford West Yorkshire BD15 7WA Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Front desk duties, including correct procedure for arriving patients. e. Prescription requests f. Signpost patients to the correct service g. Initiating contact with and responding to, requests from patients, team members and external agencies h. Read code data on SystmOne i. Photocopy documentation as required j. Data entry of new and temporary registrations and relevant patient information as required k. Input data into the patients healthcare records as necessary l. Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary. m. Manage all queries as necessary in an efficient manner n. Carry out system searches as requested o. Maintain a clean, tidy, effective working area always p. Monitor and maintain the reception area and notice boards q. Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Front desk duties, including correct procedure for arriving patients. e. Prescription requests f. Signpost patients to the correct service g. Initiating contact with and responding to, requests from patients, team members and external agencies h. Read code data on SystmOne i. Photocopy documentation as required j. Data entry of new and temporary registrations and relevant patient information as required k. Input data into the patients healthcare records as necessary l. Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary. m. Manage all queries as necessary in an efficient manner n. Carry out system searches as requested o. Maintain a clean, tidy, effective working area always p. Monitor and maintain the reception area and notice boards q. Support all clinical staff with general tasks as requested Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a health care setting SystmOne experience Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Microsoft Office and Outlook packages SystmOne Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a health care setting SystmOne experience Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Microsoft Office and Outlook packages SystmOne Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Manor Medical Practice Address 195 Girlington Road Girlington Bradford BD8 9PB Employer's website https://www.manor-bradford.co.uk/ (Opens in a new tab)