Join us on our journey to empower over a million people to change their behaviours and thrive At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier We’re looking for a Triage and Support Officer to join our One You Surrey service. One You Surrey is an integrated healthy lifestyle service that delivers free stop smoking support and adult weight management programmes to people in Surrey. Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths. A typical day as a Triage and Support Officer might include : Using a variety of systems and approaches to ensure clients get the best, positive and client-centered approach when supporting them through our onboarding process. Offering guidance and support to clients both on the phone and in written format to ensure they are fully informed about our programmes and the support that we provide (training will be provided if successful). Contacting clients daily who wish to start their journey with us, being a friendly, warm and empathetic voice that represents our service positively and to correctly record their information on our bespoke systems accurately and timely. Responding to requests for information from clients, partner organisations and the public. Taking responsibility for your own training and development, that way we can make the biggest impact Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance. Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we're always looking to share knowledge and resources Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our service and using every opportunity to embed our values About you More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too Be the change You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive. Be effective You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude. Be happy You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor). Be successful You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career. Be big-hearted You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives. To work with us in this role we would value some experience in customer service, telephone and email communication. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you Perks Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too We offer you; Flexible working model Regular events and team days, including ThriveFest Employee Health and Wellbeing Programmes including access to life coaching Rewards portal offering discounts on shops, restaurants and days out Pension and Life Insurance Schemes A day on us to live by our values Contract: Fixed-term for 12 months (subject to continued funding), Full Time (37.5 hours) Salary: Starting at £22,500 per year Closing Date: The closing date for applications is Friday 31st January. We reserve the right to close the opportunity early should we receive enough qualified applicants. Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place on w/c Monday 27th January and will be online via Microsoft Teams. Location: This job is remote-based, working from home. However, very occasional travel will be required to Surrey for training and team meetings (no more than once per month). Please only submit an application if you are able to commit to this travel requirement. Please note, the successful applicant will be required to have the right to work in the UK. Got a question? Contact Sarah Norris, Head of Service for One You Surrey sarah.norrisoneyousurrey.org.uk Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/ Learn more about One You Surrey: https://www.oneyousurrey.org.uk/ We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application .