Job Description
Job Description
* Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
* Is proactive, anticipates guests needs and looks for suitable solutions
* Conveys the hotel image and promotes company’s loyalty program ALL
* Assists as required with the solving of any guest problem and is able support any query
* Efficient and satisfying manner
* Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
* Carries out all operations concerning guests arrival and departure in compliance with payment procedure
* Informs guests about formalities, any special conditions relating to their stay and the services available
* Actively contributes to the qualitative and quantitative targets of the department
Additional Information