Customer Service Specialist
Location: Hayes (Office-Based) You must be local to Hayes to attend the office Monday to Friday
Salary: £30,000 + Benefits
Are you a detail-oriented and organised professional with a passion for customer service? We are looking for an Customer Service Specialist to join a team in Hayes. This role is essential in ensuring a smooth order process, from the moment an order is placed to its final delivery.
What We’re Looking For:
✅ Excellent administration skills and attention to detail
✅ Strong verbal and written communication skills
✅ Ability to work independently and within a team
✅ Adaptability and a proactive approach to problem-solving
✅ Experience in customer service or order management is preferred
✅ Ability to manage multiple tasks and prioritise effectively
Key Responsibilities:
✔️ Processing consumer orders, including small and large items
✔️ Providing PODs and tracking information
✔️ Managing out-of-stock items and maintaining the open order book
✔️ Handling customer inquiries via phone and chat
✔️ Troubleshooting and resolving customer issues efficiently
✔️ Maintaining accurate records and notes on D365
✔️ Managing sales and stock take calendars
✔️ Chasing deliveries and ensuring timely fulfillment
✔️ Processing and managing affiliate orders
This is a fantastic opportunity to join a dynamic team and make a real impact. If you’re ready to take the next step in your career, apply today!